How to report a member on Chess.com
Chess.com is full of wonderful people, but like any place on the internet, there are sometimes bad apples. If you come across any of the following, please report them so our team can review and take appropriate action:
Anything lewd, sexually inappropriate, or pornographic—this includes text, images, links, etc.
Anything offensive, threatening, or intentionally discriminatory based on race, gender, sexual orientation, etc.
Anything slanderous, threatening, or malicious toward any user.
Anything considered spam, like links to unapproved commercial websites, etc.
Cheating, stalling in games, quitting games, or sandbagging
When a user receives enough reports of a certain kind, their account will be flagged for review and may be subject to closure or suspension.
Web
From their profile
Go to the profile of the member you want to report, click the three dots in the top-right corner of their profile, and select 'Report' from the menu.
If the member is not in your friends list and you simply want to block them without submitting a report, you can select 'Block' instead. If they are, make sure to unfriend them first.
A new window will open. Select the reason that best describes your concern, or include a brief explanation in the text box. You'll also have the option to block them here.
Click 'Report' to send your report to our Abuse and Fair Play
From anywhere on the site
Click on the username of the member you want to report from anywhere on the site, click on the three dots under their avatar, and select 'Report' from the menu
If the member is not in your friend list and you would like to block without reporting them, you can select the 'Block' instead. If they are, make sure to unfriend them first.
Same as if reporting from their profile, select the reason that best describes your concern, or include a brief explanation in the text box. You'll also have the option to block them here. Click the 'Report' button when you're done to send your report to our Abuse or Fair Play teams.
Check out this article for more information about blocking a member: How can I block another user?
Mobile
Tap the member's avatar during or after a game to open the options menu. Tap 'Report.'
Select the reason from the list. You can also include a brief explanation of what happened and block the member. When you're ready, tap 'Report' to submit it to our team.
