Troubleshooting
Fix technical issues, report a bug, or troubleshoot problems on the site or app.
39 articles
How do I report a bug or make a suggestion?
I'm having technical problems! What should I do?
What is a server restart? When do they happen?
How do I screenshot and screen record?
I'm getting error code RG45. What should I do?
I just registered. Where is my activation email?
Why can't I chat or post in forums or change my avatar?
Why doesn't my avatar show?
Why is my profile picture upside down or sideways?
Why was my password reset?
I forgot my password. Can you help me remember?
How do I expand/collapse my sidebar?
Why can't I challenge certain players?
Why can't I see all of my games history?
Why aren't I getting email alerts?
How do I turn off sound?
What does 'invalid login token detected' mean?
I am a premium member! Why am I seeing ads?
How do I report a bad ad?
What is lag in live chess?
How do I fix my disconnect/lag issues?
How do I fix slowness in live chess?
What is lag forgiveness? (Why did the clocks suddenly change?)
Why can't I connect to Chess.com when other sites are working fine?
How can I optimize my online chess performance?
Improve responsiveness with Hardware Acceleration
How do I update my browser?
How do I clear my browser cache?
What does "The challenge page was accidentally cached" mean? How do I fix it?
It says 'game abandoned' but I still had time on my clock! What's going on?
My opponent ran out of time. Why was it a draw?
What does it mean to 'abort' a game? How do I do it?
I want to play my friend, but it says my rating is too low! What can I do?
I can't click on the board, what should I do?
I can't see the board! What should I do?