Chess.com

Get help with billing, membership plans, upgrades, payments, and gifted memberships.

Billing

Learn how to easily cancel your premium subscription on both the website and the mobile apps, whether your account is active or closed.

How can I cancel my membership?

This article will walk you through the steps to request a refund for your Chess.com subscription.

How can I get a refund for my Chess.com membership?

What are your payment policies (refunds, services, currency, etc.)?

If you purchased a premium subscription through PayPal, you'll need to cancel the automatic renewal directly in your PayPal account.

How do I cancel my premium membership if I subscribed with PayPal?

Learn how to request a refund for your Chess.com membership purchased through Apple or the App Store.

I bought my subscription through iTunes or the Apple App Store. How can I get a refund?

Learn how to cancel, update, or request a refund for your Chess.com membership purchased through Apple or the App Store.

How can I manage my Apple iTunes subscription with Chess.com?

Learn how to cancel your membership, request a refund, or manage third-party subscription issues.

Cancelation & refunds

Learn how to update your billing info or switch your payment method to avoid interruptions to your Premium membership.

How can I update my credit card information on Chess.com?

Learn what methods you can use to gain a membership on Chess.com.

What payment methods does Chess.com accept?

Learn why PayPal may request a credit card when buying a membership and how to complete your payment if this issue comes up.

I want to pay with PayPal but I don't have a credit card. What can I do?

Explore your options for paying without a credit card, including PayPal and mail-in payments for your Chess.com Premium membership.

I don't have a credit card. Are there other ways to upgrade?

Learn how to locate your Google Play transaction ID (GPA number) to help verify Chess.com purchases and resolve support issues.

How do I find my Google Play transaction ID?

See how taxes are applied to memberships and check the list of rates before making your purchase.

How much tax will I be charged?

See what payment methods we accept and how to update your billing info.

Payment methods & billing info

Learn how to upgrade, downgrade, or cancel your Chess.com subscription at any time.

How can I update my membership?

Learn how your remaining membership balance is handled when upgrading on Chess.com and how discounts apply based on your payment method!

I want to upgrade, what will I be charged?

Learn how to restart your Chess.com membership and reactivate auto-renewal before your plan expires so you don’t lose access.

How do I restart my Premium Membership?

Learn how to stop auto-renewal for your Chess.com membership on the web, Apple, or Google Play without losing paid time.

How does membership renewal work?

Learn how to start your free trial and explore all Premium features before committing to a plan.

Is there a free trial on Chess.com?

Discover why Chess.com requires a payment method for a free trial, and clear up any concerns so you can try it risk-free!

Why must I enter payment info to start a FREE trial?

Find out how to start a trial, upgrade your plan, and manage renewals on Chess.com.

Trials, upgrades & renewals

Find answers to common questions on getting started, inviting friends or family, and managing your plan on Chess.com.

Friends & Family Plan FAQ

What does each level of premium membership get me?

Discover where to view Chess.com's premium membership plans and easily compare options to find the one that suits you best!

Where can I find the prices for the different levels of membership?

Why should I pay for Premium on Chess.com?

September 1st plan changes

Learn about the countries where Chess.com cannot process payments due to sanctions imposed by OFAC.

Memberships in sanctioned countries

All members start with a free basic membership, but you can access additional features by upgrading to a premium plan.

Why should I become a member at Chess.com? Does it cost anything?

Compare membership levels and learn what each premium tier offers.

Premium membership plans 

Follow this step-by-step guide to easily purchase a gift subscription on Chess.com!

How do I buy a gift membership?

Curious about gifting or receiving a Chess.com Premium subscription? This guide has all the answers to your questions—start here!

Gift memberships FAQ

Learn how to get a student discount on your Premium membership by verifying your school enrollment through UNiDAYS.

Does Chess.com have a student discount?

Find answers about student discounts and how to buy or manage a gifted Chess.com membership.

Gifts & Discounts

Contact Us

Find answers and get help from Intercom Support and Community Experts

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